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Artificial Intelligence (AI) is the future. Here’s what that can mean for you.

June 15, 2023 - Emeka Anammah

Small businesses need every advantage they can get to remain competitive. Artificial intelligence (AI) has become one of the most powerful tools for large corporations, but AI usage isn’t limited to the big players. Small businesses can leverage AI in a variety of ways to streamline their processes and improve their bottom line. Despite conflicting feelings on the continued pervasiveness of AI, here are a few ways it can favorably affect your business:

Personalized Customer Service

AI-powered machines can mimic human-like conversations and provide customers with tailored answers to their inquiries. Instead of hiring more customer service assistants to respond to the same inquiry a hundred times over, AI machines can provide 24/7 support in responding to frequently asked questions, and weeding out the nuanced customer service issues, thus saving time and money. AI can also be implemented onto websites via programmed chatbots. 

Recruitment and Talent Sourcing

Hiring can be a time-consuming ordeal, especially for more vital roles within your business. AI software such as the Applicant Tracking System (ATS) can set preferences with keywords, experience parameters, and so on. This will help with a swifter review of hundreds of resumes and cover letters, focusing more resources on the more competitive candidates.

Personalized Product offerings

Data has always been available, but AI will help you understand it faster. With AI-integrated systems, you can utilize specified insights about target demographics through shopping history, pages visited on the websites, etc. This will aid in delivering better-aligned product suggestions to the right consumer. 

Automation of Repetitive Tasks

Small businesses have many repetitive tasks that take a toll on team productivity. However, AI-powered automation can take these tasks off the team’s hands, such as data entry, appointment scheduling, and order fulfillment, freeing up time for more creative and impactful work.

Financial Analysis

AI-powered financial analysis can take on the responsibility of analyzing complex financial data, which helps small businesses make informed financial decisions. They can help you assess the efficiency of your advertising budget, track customer behavior and price points, and create accurate financial statements.

In the vast digital landscape, Artificial Intelligence is quickly becoming a game-changer for small businesses worldwide. The effective use of AI technologies spares your limited resources and increases your operational efficiency and productivity while driving sustainable growth. With its scalability and affordability, any small business would benefit from leveraging AI tools to keep pace with technological advances and seize the opportunities they offer. Optimize your business today by implementing AI with one or more of the above strategies!

The Alliance to Save the American Dream is a non-profit organization dedicated to three core goals.

1. Develop an Ideas Factory to give small businesses and industries a centralized place to share innovative ideas that must be considered.

2. Build a unique Resources portal for small businesses to go to for answers or resources that address a wide range of issues or challenges.

3. Offer a new networking opportunity for small business owners to connect while also giving them a platform to share their own personal stories. For more information, visit


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